How to Cancel or Modify
You can easily cancel your booking through your account by selecting your booking and pressing on the "cancel" bottom.
- Cancel for a refund or credit on your account
Standard Cancellation Windows
Day Passes:
Cancel or modify your booking until 11:59 PM the night before your scheduled date for a full refund to your original payment method or ResortPass credit.Cabanas, Daybeds, and Day Rooms: Cancel or modify your booking until 10:00 AM the day before your scheduled date for a full refund or ResortPass credit.
Important Notes
Some hotels may have custom cancellation policies. If a different policy is listed on the hotel’s page or in your confirmation email, that policy will apply.
After the cancellation window closes, bookings become non-refundable and non-transferable. This includes same-day cancellations and no-shows.
If a booking is not canceled within the allowed window, the full booking amount will be charged.
Weather & Unexpected Changes
We understand weather can impact your experience. While the stated cancellation policy still applies, weather-related concerns may be reviewed on a case-by-case basis
If plans change, we recommend canceling within the allowed timeframe to receive a full refund or credit.