Unless otherwise stated on your booking confirmation, Day Passes may be cancelled or changed up until 11:59pm the night before your booking date. Bookings can be cancelled for either a full refund back to your credit card or ResortPass Credit to use another day.
You can self-cancel your Day Pass booking online in your account for a full refund back to your credit card or for ResortPass credit.
Most Cabanas, Daybeds and Day Rooms can be self-cancelled or changed up until 10am on the day BEFORE your booked date.
Note: If a hotel has a separate cancellation policy listed on the hotel page/booking confirmation e-mail, please follow that hotels specific cancellation policy as they do take precedence and we must enforce this.
For information on how to self-cancel online, click HERE.
Would you like to change the date of your booking? Click HERE
Bad weather? Click HERE
Bookings are non-refundable and non-transferable after the cancellation window has closed. This includes same-day and no-show bookings. If a reservation is not canceled within the predetermined cancellation window, a cancellation fee equal to the total price of your booking will be forfeited. We must adhere strictly to our cancellation policy to ensure fairness and availability for all our guests.