What is the Cancellation Policy?

Most Day Passes may be cancelled or changed up until 10am on the day of your booking for either a full refund back to your credit card or ResortPass Credit to use another day. 

You can self-cancel your Day Pass booking online in your account for a full refund back to your credit card or for ResortPass credit up until 11:59pm the night before your visit. After the self cancel window has closed, you can contact ResortPass support to cancel up until 10am the morning of your booking, unless otherwise stated on your booking confirmation email.

Most Cabanas, Daybeds and Day Rooms can be self-cancelled or changed by 10am on the day BEFORE your booked date. Same-day cancellations, and bookings made after the closure of the cancellation window, are non-refundable.

Note: If a hotel has a separate cancellation policy listed on the hotel page/booking confirmation e-mail, please follow that hotels specific cancellation policy as they do take precedence and we must enforce this. 

For information on how to self-cancel online, click HERE.

Would you like to change the date of your booking? Click HERE 

Bad weather? Click HERE 

Bookings are non-refundable and non-transferable after the cancellation window has closed. Bookings made after 10am on the same day are non-refundable. No-shows are non-refundable. 

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