Cancellation and refund eligibility depend on the cancellation policy for your booking. You can find the applicable policy in your confirmation email and on the hotel’s booking page.
Before the cancellation deadline
Cancel or modify your booking before the applicable cancellation deadline for a ResortPass Credit or full refund to your original payment method.
After the cancellation deadline
Once the cancellation deadline has passed, bookings are non-refundable and non-transferable, including same-day cancellations and no-shows.
How to Cancel or Modify
You can easily cancel your booking through your account:
Cancel for a credit on your account or full refund to your card.
Weather & Unexpected Changes
We understand weather can impact your experience. While the stated cancellation policy still applies, weather-related concerns may be reviewed on a case-by-case basis
If plans change, we recommend canceling within the allowed timeframe to receive credit or full refund.
Need Help?
If you experience any issues canceling within the allowed window, please contact our team before the deadline, and we’ll be happy to assist.
Learn about our Weather Policy