What is the cancellation policy?

For Day Passes and Spa Passes, you may cancel or change your date at any time up until 10am on the day of your booking for either a full refund back to your credit card or ResortPass Credit to use another day. 

For Cabanas and Daybeds, you must cancel the day before your booked date as same-day cabana cancellations are non-refundable.  

Please email, live chat, or call us to cancel your booking. 

Bookings are non-refundable after 10am on the day of your booking.  Bookings made after 10am on the same day are non-refundable. 

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