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FAQs: category

COVID-19 Response

Manage your Booking

  • What is the Cancellation Policy?
  • How do I cancel my booking online?
  • Can I cancel if the weather is bad on the day of my booking?
  • How do I change my booking date?
  • How do I change a guest name?
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General Questions

  • How does ResortPass work?
  • Why is the date or pass I want unavailable?
  • How far in advance can I book?
  • Can I bring my own food and drink items to the hotel?
  • Are towels provided at the hotel?
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Gift Card

  • What is a ResortPass gift card?
  • How do I redeem a gift card without a claim code?
  • How can I purchase a gift card?
  • How do I see how much ResortPass credit I received from a gift card?
  • Can I transfer my credit to another user’s account?
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Billing Issues and Questions

  • How can I get a refund to my credit card instead of ResortPass credit?
  • Why isn't my coupon code working?
  • What is my refund status?
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