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FAQs:
FAQs: category
COVID-19 Response
COVID-19 Information
Trial FAQs
Manage your Booking
Can I upgrade my booking?
How do I change my booking date?
What should I do if I did not receive a booking confirmation e-mail?
How do I change a guest name?
How do I add a guest to my booking?
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General Questions
How does ResortPass work?
Why is the date I would like to book unavailable
How far in advance can I book?
Can I bring my own food and drink items to the hotel?
Are towels provided at the hotel?
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Gift Card
What is a ResortPass Gift Card?
How do I redeem a Gift Card without a claim code?
How can I purchase a Gift Card?
How do I see how much ResortPass Credit I received from a Gift Card
Can I transfer my credit to another user’s account?
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Billing Issues and Questions
How can I get a refund to my credit card instead of ResortPass credit?
Why isn't my coupon code working?