Become a Hotel Partner
Manage your Booking
What is the Cancellation Policy?
How do I cancel my booking online?
Can I cancel if the weather is bad on the day of my booking?
How do I change my booking date?
How do I change a guest name?
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How does ResortPass work?
Why is the date or pass I want unavailable?
How far in advance can I book?
Can I bring my own food and drink items to the hotel?
Are towels provided at the hotel?
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What is a ResortPass gift card?
How do I redeem a gift card without a claim code?
How can I purchase a gift card?
How do I see how much ResortPass credit I received from a gift card?
Can I transfer my credit to another user’s account?
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Billing & Payment
What is the ResortPass Platform fee?
What is my refund status?
How can I get a refund to my credit card instead of ResortPass credit?
Why isn't my coupon code working?