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Manage your Bookings

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General Questions

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Gift Cards

Everything you need to know about giving (and receiving!) ResortPass gift cards.

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Billings

Learn more about payments, processing and refunds.

FAQs:

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Manage your Booking

  • Can I upgrade my booking?
  • How do I change my booking date?
  • What should I do if I did not receive a booking confirmation e-mail?
  • How do I change a guest name?
  • How do I add a guest to my booking?
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General Questions

  • How does ResortPass work?
  • Why is the date I would like to book unavailable
  • How far in advance can I book?
  • Can I bring my own food and drink items to the hotel?
  • Are towels provided at the hotel?
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Gift Card

  • What is a ResortPass Gift Card?
  • How do I redeem a Gift Card without a claim code?
  • How can I purchase a Gift Card?
  • How do I see how much ResortPass Credit I received from a Gift Card
  • Can I transfer my credit to another user’s account?
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Billing Issues and Questions

  • How can I get a refund to my credit card instead of ResortPass credit?
  • Why isn't my coupon code working?
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