How can we help you today?
FAQs:
COVID-19 Response
Manage your Booking
- Can I cancel if the weather is bad on the day of my booking?
- I didn't receive a booking confirmation e-mail
- Can I change my booking to a different hotel?
- How do I change my booking date?
- What is the cancellation policy?
General Questions
- How does ResortPass work?
- Why is the date I would like to book unavailable
- How far in advance can I book?
- Can I bring my own food and drink items to the hotel?
- Are towels provided at the hotel?
Gift Card
- What is a ResortPass gift card?
- How do I redeem a gift card without a claim code?
- How can I purchase a gift card?
- How do I see how much ResortPass credit I received from a gift card?
- Can I transfer my credit to another user’s account?