How can we help you today?
FAQs:
COVID-19 Response
Manage your Booking
- Cancellation Policy
- Can I cancel if the weather is bad on the day of my booking?
- Adding a Guest
- Can I change my booking to a different hotel?
- Changing or Adding Guest Names
General Questions
- How does ResortPass work?
- The date I would like to book is unavailable
- How far in advance can I book?
- Can I bring my own food and drink items to the hotel?
- Are towels provided at the hotel?
Gift Card
- What is a ResortPass Gift Card?
- How to redeem a Gift Card without a claim code
- How can I purchase a Gift Card?
- How do I see how much ResortPass Credit I received from a Gift Card
- Can I transfer my credit to another user’s account?