Unless otherwise stated in your booking confirmation email or the hotel booking page, Day Passes may be canceled or changed up until 11:59 PM the night before your scheduled booking date. You can cancel your Day Pass booking for a full refund to your credit card or as ResortPass Credit to use on another day.
You can easily self-cancel your Day Pass booking online through your account for either a full refund to your credit card or ResortPass credit.
For Cabanas, Daybeds, and Day Rooms, cancellations or changes can be made up until 10:00 AM on the day BEFORE your booked date.
Important Note: If the hotel’s confirmation email or booking page lists a different cancellation policy, please follow that specific hotel's cancellation terms. Hotel-specific policies take precedence and must be strictly enforced.
For information on how to self-cancel online, click HERE.
Would you like to change the date of your booking? Click HERE
Bad weather? Click HERE
Bookings are non-refundable and non-transferable after the cancellation window has closed. This includes same-day and no-show bookings. If a reservation is not cancelled within the predetermined cancellation window, a cancellation fee equal to the total price of your booking will be forfeited. We must adhere strictly to our cancellation policy to ensure fairness and availability for all our guests.
Need help with cancellation? If you encounter any issues cancelling within the cancellation window, please feel free to reach out to our team before the window closes, and we’ll be happy to look into this for you.
