Cancellation Policy
Cancellation and refund eligibility for your booking depends on the type of experience you reserved and the specific policy listed in your booking confirmation email and hotel booking page.
Standard Cancellation Windows
Day Passes:
Cancel or modify your booking until 11:59 PM the night before your scheduled date for a full refund to your original payment method or ResortPass credit.Cabanas, Daybeds, and Day Rooms:
Cancel or modify your booking until 10:00 AM the day before your scheduled date for a full refund or ResortPass credit.
How to Cancel or Modify
You can easily cancel your booking through your account:
Cancel for a refund or credit on your account
Important Notes
Some hotels may have custom cancellation policies. If a different policy is listed on the hotel’s page or in your confirmation email, that policy will apply.
After the cancellation window closes, bookings become non-refundable and non-transferable. This includes same-day cancellations and no-shows.
If a booking is not canceled within the allowed window, the full booking amount will be charged.
Weather & Unexpected Changes
We understand weather can impact your experience. While the stated cancellation policy still applies, weather-related concerns may be reviewed on a case-by-case basis
If plans change, we recommend canceling within the allowed timeframe to receive a full refund or credit.
Need Help?
If you experience any issues canceling within the allowed window, please contact our team before the deadline, and we’ll be happy to assist.