COVID-19 Information

Update: October 17, 2020


The safety of our guests and hotels are top priority.  We work with our hotel partners to ensure they are following the recommended health and sanitation protocols at the property.  The specific safety measures a hotel has implemented on the property are outlined in the banner on the top of the hotel page on our website.  These measures include procedures such as pool chairs have been set apart for social distancing, masks are required on property, and public areas are sanitized throughout the day.


If you have further questions on how our hotels are responding to COVID protocols and ensuring the safety of their guests, please email us at [email protected].



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Update: July 29, 2020


As you know, the response to the pandemic is constantly changing and evolving with states lifting and enforcing different restrictions on a weekly basis. 


To find out which hotels are open and available for booking, please search your location and a date here.  If you only see unavailable results, try another date (such as a weekday).  If no hotels in your area are available, please check back again soon as they may open up at any time.  


The updated amenities and services that are available at our hotels are outlined on the hotel page along with the safety measures the hotel has implemented on the property.


As always, please reach out to us at any time with questions by clicking the live chat icon on our website or emailing [email protected]  

We hope you are able to enjoy a social-distanced pool day this summer and help support local hotels!




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Update: June 9, 2020


Summer is here!


With state restrictions starting to lift, some of our hotels have started to reopen in certain regions.  At this time, the cities where some hotels have started to open up day passes for booking are:


Phoenix 

Tucson

Dallas

Austin

San Antonio

Houston

Atlanta

Orlando

A few in Miami


The states that are still not open but will start opening up at the end of this month and next month are California, Hawaii, and New York.


Open hotels have all implemented sanitation, safety, and social distancing measures at their property.  To read about how a hotel is following CDC guidelines, visit their page on our website and you will find a banner with this information.


If your region is still unavailable, subscribe here to get notified when they open.


Stay tuned for more updates!


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Update: April 24, 2020


We are continuing to monitor the situation and are working with our hotels on tentative reopening dates. All hotels that show unavailable are following state regulations for non-essential businesses and are not accepting day guests at this time. 

Some hotels have remained open and are accepting day guests with limited services and amenities available. To see which hotels are open, search your location and select a date.  Hotels with availability will appear first.

We will be updating the website with more information on reopening dates for hotels so check back over the next few weeks.  To get notified when hotels in your area open subscribe here

Please reach out to us with any questions on availability and how our open hotels are practicing safety and social distancing precautions at their property.  Call us at 510-681-2548, email us at [email protected], or use Live Chat by clicking the icon on the bottom right of this page.

We are excited for you to book your summer daycation soon.

Stay safe!


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COVID-19 is impacting all of us. Given the rapidly changing environment, we wanted to reassure guests who have made a recent booking or are considering booking.

 

Canceling or changing your booking: If you need to cancel or wish to change your booking we are here to assist you. Simply contact us with your Booking ID and we'll take care of it. You will receive a full refund back to your credit card. Please allow 5-10 business days for the refund to appear.

 

Our team is here to help: We will continue to provide you with exceptional customer service via phone, email and live chat. Our Customer Experience team is working remotely and ready to help with any and all questions. Email [email protected] or call (510) 681-2548, any day, 8am - 5pm PT. If you contact us outside of those hours, don't worry.  We review every message and email as soon as we are back online.

 

We thank you for your patience and understanding during this extraordinary time.  

Please continue to follow federal, state, and local guidelines for remaining safe and healthy.

 

The ResortPass Team

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